🧁Bak.ae

Terms of Service

Last updated: February 2026

These Terms of Service (“Terms”) govern your access to and use of the services provided by Bak.ae (“we,” “our,” or “us”), including our website, courses, workshops, and related services. By enrolling in a course or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website, enrolling in a course, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our services.

You must be at least 16 years of age to enroll in our courses. Individuals under 18 must have parental or guardian consent. By enrolling, you represent and warrant that you meet these eligibility requirements.

2. Services Description

Bak.ae provides professional baking and pastry education services, including but not limited to:

  • In-person baking and pastry courses at our facilities in Dubai, UAE.
  • Live online courses delivered via video conferencing platforms.
  • Hybrid courses combining in-person and online instruction.
  • Corporate and private group training programs.
  • Workshops, masterclasses, and special events.

Course descriptions, schedules, and pricing are published on our website and are subject to change. We reserve the right to modify course content, schedules, instructors, and venues as necessary, with reasonable advance notice to enrolled students.

3. Enrollment and Payment

3.1 Enrollment Process

Enrollment is completed through our website, WhatsApp, or by contacting our admissions team directly. A confirmed enrollment requires full payment or an approved payment plan. Your spot in a course is not guaranteed until payment is received and confirmed.

3.2 Payment Terms

  • All prices are listed in UAE Dirhams (AED) and include applicable VAT.
  • We accept major credit and debit cards, bank transfers, and Apple Pay.
  • Interest-free installment plans are available through Tabby and Tamara for courses exceeding AED 2,000.
  • Payment must be completed in full before the course start date, unless an installment plan has been approved.

3.3 Pricing

Prices are subject to change without notice for future enrollments. However, the price at the time of your enrollment will be honored for that specific course registration. Promotional discounts and bundle pricing cannot be combined with other offers unless explicitly stated.

4. Cancellation and Refund Policy

4.1 Student Cancellations

  • 14+ days before course start: Full refund.
  • 7–13 days before course start: 50% refund or full credit toward a future course (valid for 12 months).
  • Less than 7 days before course start: No refund. You may transfer your enrollment to another person at no additional charge.
  • No-shows: No refund or credit will be issued for students who fail to attend without prior notice.

4.2 Cancellations by Bak.ae

In the unlikely event that we cancel a course, you will receive a full refund or the option to transfer to an alternative course date at no extra cost. We are not liable for any consequential losses, including travel or accommodation costs, arising from course cancellations.

4.3 Course Rescheduling

We reserve the right to reschedule courses due to unforeseen circumstances, including but not limited to instructor unavailability, insufficient enrollment, or force majeure events. Students will be offered the rescheduled date or a full refund.

5. Student Conduct

Students enrolled in our courses are expected to:

  • Arrive on time and attend all scheduled sessions.
  • Follow all health, safety, and hygiene protocols in our kitchen facilities.
  • Treat instructors, staff, and fellow students with respect and professionalism.
  • Wear appropriate attire, including closed-toe shoes and provided aprons.
  • Inform us of any food allergies or medical conditions prior to course commencement.

We reserve the right to remove any student whose behavior is disruptive, dangerous, or in violation of these Terms, without refund.

6. Intellectual Property

All course materials, including but not limited to recipes, techniques, presentations, videos, handouts, and digital content, are the intellectual property of Bak.ae and are protected by copyright and other intellectual property laws.

  • Students may use course materials for personal, non-commercial purposes only.
  • Reproduction, distribution, or commercial use of any course materials without prior written consent is strictly prohibited.
  • Students may not record, photograph, or livestream course sessions without explicit permission from the instructor.

7. Certificates

Certificates of completion are issued to students who attend all required sessions and successfully complete the course requirements. Certificates are issued in the name provided at enrollment and cannot be reissued in a different name. Replacement certificates may be requested for a fee of AED 100.

8. Limitation of Liability

To the fullest extent permitted by UAE law:

  • Bak.ae shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services.
  • Our total aggregate liability for any claims arising under these Terms shall not exceed the amount paid by you for the specific course giving rise to the claim.
  • We are not liable for any injuries sustained during in-person classes, provided reasonable safety measures were in place.
  • We do not guarantee specific outcomes, employment, or business results from completing our courses.

9. Indemnification

You agree to indemnify and hold harmless Bak.ae, its directors, officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your breach of these Terms or your use of our services.

10. Force Majeure

Bak.ae shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, civil unrest, power failures, or internet outages.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Prior to initiating any legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation. If a resolution cannot be reached within thirty (30) days, either party may refer the matter to the Dubai International Arbitration Centre (DIAC).

12. Modifications to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to enrolled students and posted on our website. Continued use of our services after such modifications constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us: